If you’re in need of medical help or advice urgently but it’s not a life-threatening situation, it’s time to call 111.
Calling 111 will connect you to a team of fully trained call advisers, who are supported by experienced nurses and paramedics. The person who answers your call can give you healthcare advice you need or direct you to the most appropriate and available local service, and in cases where an ambulance may still be required, they can alert 999 and dispatch an ambulance for you.
You can also call 111 if you are unsure how to go about treating a particular condition or illness, or you cannot wait for an appointment with your GP.
The 111 service is available 24 hours a day, seven days a week, 365 days a year. Your calls are answered by local staff based in Peterborough.
More than 25% of calls made to 999 are ‘neither serious nor immediately life threatening’. NHS 111 is the service that these callers should be using – it will save lives by freeing up emergency staff and will also mean you receive the correct treatment as quickly as possible. Contacting the 111 team is key to treating your condition appropriately.